Code White Training Online

What is Code White?

In general, Code White training assists hospital and healthcare staff in interacting with an actual or potentially violent or out-of-control person.

Course Access Time

You will have full access to this course for 6 weeks from the date of registration.
A 1-time free extension of 3 weeks is available (if needed).
An additional extension of 2 weeks is available at $75.

Who should take Code White Training?

All clinical and non-clinical staff (including Security Guards) who work at a healthcare facility.

This online course has been prepared by an Ontario-based Subject Matter Expert.

  • Assistance is available via email.
  • The course takes approximately 8 hours to complete.
  • There is no deadline for completion.
  • A Certificate will be issued upon passing the online final test.

This course is only applicable to Ontario and is strongly suggested for any private security guards who wish to work as hospital security or other healthcare facilities.

Your login information and instructions will be emailed to you shortly after purchase.

*If you are a Hospital or Long Term Care Home, please email us to discuss group training options for this Code White training.

Violence Prevention is quickly becoming a necessary component of healthcare training across Canada. Taking
this course will provide peace of mind to both you and your employer.

Code White Training Course Syllabus

IntroductionWelcome And Login Instructions
Module 1Health Care Code White And Pinel Course Introduction
Module 2Code White Program Background
Module 3Situational Awareness and Perceptual Blindness
Module 4What Is A Code White?
Module 5Code White And Canadian Law
Module 6Incident Articulation, Charting And Note Taking
Next StepsCourse Completion And Requesting A Certificate

Code White Training Frequently Asked Questions

Is this “Code White” training for the purposes of working in a hospital?

Yes. This is the academic portion of the Code White and Restraint Training Program for use in Ontario Hospital however it is becoming very popular with clinics and other types of healthcare settings.

What is a “code white?”

The answer is any violence in a healthcare work environment usually falls under a Code White.  The term applies to patients, staff, and visitors.

The term is simply a code to tell hospital employees that there is violence or a potential for violence within the hospital or facility.

Do security guards need this additional training to be deployed to a hospital? Is it mandatory?

The Ontario Ministry of Health and Ministry of Labour released a report in 2018 with recommendations for training for all persons working on the frontline in healthcare. There is a specific section of this lengthy report that applies to security guards including mandatory training content, frequency of training, and refresher programs. This was done to ensure that hospitals comply with Ontario legislation. To read this document click here.

Why do security guards need this training?

The level of violence in the healthcare workplace is escalating. Security guards are first responders who are specifically trained to deal with this as a part of the Code White team in that facility.

What is included in “restraint” training?

An in-depth look at the legalities surrounding the authorizations to use force on patients, articulation of incidents for inquests and court purposes, as well as an in-depth module on the use of passive restraints, specifically the Pinel System.

What is NVCI or CPI? Don’t I need to take this too?

Crisis Prevention Institute and Non-Violent Crisis Intervention is a copyrighted program based in the United States. While some healthcare facilities are still using it, many are not for a long list of reasons surrounding due diligence.

We only provide Canadian content vetted through Canadian courts for the academic portion. Regards to physical skills, Canadian and Ontario due diligence and “least restraint” best practices dictate specific techniques and skill sets that are acceptable and some that are not. Coroner’s inquest recommendations are also taken into account and followed in our programs.

Is there an in-class portion available for Code White physical skills?

Yes. Previously we offered a two-day, in-class program. Since the beginning of the COVID-19 pandemic, we switched this to one day in class and all the academics online. Hospital training is mandatory and an exception to the Covid19 restrictions so they are still being facilitated.

Last Updated on Dec 7, 2023

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