Conflict Avoidance and Violence Prevention Course

The Conflict Avoidance course is valid for all provinces and territories in Canada.

Who Should Sign up?

This is an online, Conflict Prevention course for frontline, customer-facing employees. While conflicts occur every day in these professions, the key is not to avoid them necessarily as much as it is to learn how to prevent them in the first place.

Violence in various forms often accompanies conflicts. “Avoiding” conflicts can be perceived as not dealing with an issue or “sweeping it under the rug” only to fester and come up again and again.

Conflict Prevention and ultimately Pro-active Violence Prevention focuses on the soft skills of communication, understanding emotionally driven behaviour, and being a good listener while being cognizant of Officer Safety and Situational Awareness issues.

Why Take This Course?

• Fulfills mandatory requirements of your Workplace Violence Prevention policy for accredited training.
• Add Violence Prevention Training to your resume.
• Improve job prospects with this training completed.
• Complete the training at your own pace.
• Assistance is available from Subject Matter Experts via email.

Conflict Avoidance and Violence Prevention Course Outline

• Conflict Avoidance and Violence Prevention – An Introduction
  • Conflict Avoidance or Conflict/Violence Prevention?
• Conflict Avoidance Module One
  • Conflict Avoidance – Effective Communications
  • Perceptions vs Intentions
• Conflict Avoidance Module Two
  • Understanding Mental illness and Cognitive Impairment
  • Emotional Intelligence and Managing Emotionally Imbued Behaviour
• Conflict Avoidance Module Three
  • Situational Awareness and Proactive Violence Prevention
  • Officer Safety Case Study
  • Ron Lazenby Case Study
  • Assignment
• Conflict Avoidance and Conflict/Violence Prevention Quiz
• Course Completion

Potential Warning Signs Of Workplace Violence

The 10 most common warning signs of workplace violence include:

• A co-worker exhibiting a change in personality and becoming more irritable, hostile, or agitated
• Unexplained bruises or injuries
• An employee charging up large amounts of debt on credit cards or accounts
• Destructive behaviour such as breaking equipment, cursing at others or throwing objects around the office.

If any one of these warning signs is present at your organization it's important to take action before the situation escalates. Another key step is to make sure you have the right tools in place.

For example:

 Comprehensive training that enables all employees to recognize and respond to Workplace violence is on the rise, and it's affecting more than just the company that has been targeted.

It not only affects workers but their friends, family, and even neighbours.

Keep yourself safe by checking out the 10 most common warning signs of workplace violence to see if you're being targeted.

Last Updated on Feb 23, 2023