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Ontario Online Security Courses
Are you looking for Ontario security guard training?
These courses will help you expand your job prospects in the province of Ontario.
Online Security Guard Course Syllabus – Ontario
The training syllabus (either online or in a classroom) is set by the Ontario Ministry of Community Safety and Correctional Services. It is a 40 Hour Mandatory Security Guard Course and prepares you to write (and successfully pass) the security guard exam required by the Province of Ontario. Once you have passed this exam, you can participate in the high-demand career of security and loss prevention.
- Section 1 – Introduction to the Security Industry
- Section 2 – The Private Security and Investigative Services Act, 2005 (PSISA) and Ministry Code of Conduct
- Section 3 – Basic Security Procedures
- Section 4 – Report Writing
- Section 5 – Health and Safety
- Section 6 – Emergency Response Preparation
- Section 7 – Canadian Legal System
- Section 8 – Legal Authorities
- Section 9 – Effective Communications
- Section 10 – Sensitivity Training
- Section 11– Use of Force Theory
- Section 12 – Emergency Level First Aid Certification (Generally, this not included as it requires physical hands-on training. It is is a one-day class between 6 and 8 hours long, usually costing less than $100 which can be completed with the company providing the security training or through a third party. Regardless of where you take this course it must be from a WSIB approved trainer. This certification is valid for three years.)
The Ontario government also provides a Security Guard Test Preparation Guide to assist in your successful completion of the exam. The test consists of 60 multiple-choice questions based on topics covered in the basic training course. You will have 75 minutes to complete the test. You must correctly answer 38 out of the 60 questions (62%) to pass.
Testing locations
Tests are offered at select DriveTest centres across Ontario.
How to register
For information about locations and testing procedures, and to register for a basic test, visit www.ontariosecuritytesting.ca.
Test fee
As of January 25, 2015, the cost to take each basic test is $66.50 plus HST, for a total of $75.15.
Language
The basic test is available in English and French.
Results
Test results are available within two days of taking the test.
If you pass the basic test (you must correctly answer 38 out of the 60 questions (62%) to pass), you can apply for a security guard licence.
If you fail the basic test, you can take it again as many times as necessary, however, you must pay the full fee each time.
Recommended Trainer
Security Guard Training Canada recommends securityguardcourse.ca for your Ontario security guard training. They have trained over 5,000 students since 2012.
You can get more information on their course by visiting this page.
*Disclaimer: Security Guard Training Canada is a marketer of this course only.
Security Guard Training Canada is pleased to provide an online Use of Force and Handcuffing Certification Course.
This course was developed by a Subject Matter Expert and former Instructor Trainer for the Ontario Police College. Subjects include Criminal and Trespass arrest, detailed use of force authority explanations, judgment and decision making (crisis intervention), and incident articulation.
There is also a full explanation of the new Criminal Code sections on the use of force for the protection of people and property.
Who should register
- Persons looking to get Handcuffing and Use of Force certification.
- Anyone working or seeking employment in law enforcement will benefit from this training.
- Individuals who would like to advance their skills and job opportunities.
- Organizations seeking to train multiple staff at a reduced cost.
Why take this course
- It was written by a Subject Matter Expert in this field and former Instructor trainer for the Ontario Police College.
- There is no requirement for an in class, hands on training module in order to become certified.
- As an added bonus you will get the Handcuffing and Search modules and downloadable pdfs to keep.
- Seek higher paying work and improve your chances of landing jobs by proactively taking this training.
- Ability to complete this course at your own pace.
- Instructor expertise and assistance available through email.
Check out our Online Use of Force and Handcuffing FAQ below for even more information!
*Disclaimer: Security Guard Training Canada is a marketer of this course only. Certification and training is managed by our licensed and insured partner.
Use of Force and Handcuffing – Course Outline
- USE OF FORCE ONLINE COURSE INTRODUCTION
- Lecture1.1 Introduction to Use of Force
- CRIMINAL CODE USE OF FORCE SECTIONS
- Lecture2.1 Criminal Code Use of Force Sections
- Lecture2.2 Mall Security Legal Issues
- Lecture2.3 Criminal Code Arrest By Security Guards
- INTRODUCTION TO USE OF FORCE ACADEMICS
- Lecture3.1 Introduction to Use of Force Related Academics
- USE OF FORCE AND INCIDENT ARTICULATION
- Lecture4.1 Use of Force and Incident Articulation
- INTRODUCTION TO PASSIVE HANDCUFFING
- Lecture5.1 Introduction To Passive Handcuffing
- ACTIVE / NON-COMPLIANT HANDCUFFING
- Lecture6.1 Active / Non-Compliant Handcuffing
- INTRODUCTION TO PASSIVE SEARCH
- Lecture7.1 Introduction To Passive Search
- USE OF FORCE FINAL EXAM
- Lecture8.1 Final Exam
- Lecture8.2 Recap Quiz
Online Use of Force and Handcuffing FAQ
More Information
Please see the following articles:
- Use of Force and Handcuffing – Canadian Standards and Legislation For Security Guards
- Use of Force and Handcuffing – Content and Due Diligence
*Disclaimer: Security Guard Training Canada is a marketer of this course only. Certification and training is managed by our licensed and insured partner.
Has your Use of Force and Handcuffing Certificate expired?
Many don’t realize that the Canadian Courts recommend recertification every 12 months.
This refresher course is for people who have previously taken a “certification” or other core level/fundamental competency course in the Use of Force and/or handcuffing. It is intended to bring you up to date on current, court acceptable, methods and tactics as well as a full review of the academics surrounding arrest, use of force, post arrest prisoner care, search and seizure within the context of the duties/authorities of a Canadian Security Guard/Officer.
This program meets the Canadian General Standards Board requirements under CAN/CGSB -133.1 -2017. Our Instructor is an approved provider of C.G.S.B. training for security guards to Federal ISO 9001 standards.
This ONLINE refresher course is for people who have previously taken a “certification” or other core level/fundamental competency course in Use of Force and/or Handcuffing.
It is intended to bring you up to date on court acceptable methods and tactics as well as a full review of the academics surrounding arrest, use of force, post arrest prisoner care and search and seizure within the context of the duties and authorities of a Security Guard in Canada.
* You will be asked to provide the name of your previous Instructor or Training Company upon first login to the course.
Why take this course?
- Mandatory requirement for refresher training every 12 months to maintain currency for due diligence.
- Maintain currency with court acceptable techniques that are “witness/social media” friendly.
- Maintain currency with recent case law decisions and Coroner’s Inquest findings on the use of force, handcuffing and restraint.
- You will have access for consultation to a Court Recognized Subject Matter Expert in this field.
Course Outline
- Use of Force Introduction
- Criminal Code Use of Force Sections
- Introduction to use of force related academics
- Use of Force and Incident Articulation
- Proxemics and Disengagement Skills
- Intro to passive handcuffing
- Active/Non-compliant Handcuffing
- Intro to passive search
- Use of Force Final Exam
- Course Completion and Requesting a Certificate
- Course Completion
This Retail Loss Prevention Course was developed by a Security Training Subject Matter Expert in consultation with industry and legal experts.
This course is designed for loss prevention officers and security guards to ensure their clients such as retail companies and their employees reduce retail theft and shoplifting while improving workplace safety.
The course contains instructional videos, downloadable materials in pdf format, instructional powerpoints/digital documents and available live, one on one, instructor support.
A Certificate of Completion, suitable for framing, is awarded when the online final exam is passed.
Your login information will be emailed to you shortly after purchase.
This course will prepare you for an exciting and well-paid career in the Loss Prevention industry. This is more than a general “security guard” or “private investigator” course. This is specialty training for a specialty job within the security industry.
Current government-mandated training and licensing systems do not prepare you for this role. The job market for Loss Prevention Officers is thriving in today’s economy. This course puts you on the fast track to obtaining the basic skills and training needed to jump-start your career as a Loss Prevention professional.
Course Topics
Course lessons focus on key areas including:
How serious a problem is retail theft today and what is the impact on business?
- Current issues in Loss Prevention: The impact of Covid19 on retail – increased thefts, slow or no police responses.
- The reality of today’s court system and successful prosecutions.
The role of security as Loss Prevention Officers
- Uniformed or plain clothes? Prevention and deterrence vs apprehension.
- The “hands off/no touch” approach to confronting thieves: Loss Prevention Officers vs lawyers’ perspectives. Do they work?
- Pro-active or Reactive Responses: Why they work or don’t work.
The Canadian Legal System
- Arrest without warrant by Security: What is found committing?
- What is “escaping from lawful custody?”
- Steps to a lawful arrest. Detention vs Arrest.
- Notifying police: when and how soon must this be done?
- Handcuffing and Search legalities: Confinement and post arrest prisoner care and dealing with requests for washroom breaks, phone calls to lawyers etc.
- Criminal Offenses in Loss Prevention: Theft, Fraud, Robbery, Break and Enter explained.
- Charter or Rights and Loss Prevention Arrests. Search and Seizure of recovered items. Continuity of Evidence and the Rule of law in the Canada Evidence Act.
- Ensuring successful prosecutions: Who decides on how to deal with a charge if there is an actual complainant who “wants to press charges?”
- Options for police and their processes.
- Options for prosecutors – first offenders vs repeat offenders.
- Releasing thieves without charges after arrest/detention: Can this be done legally? Do the police have to be present?
- Trespass to Property notices: how and when to serve them relative to a shoplifting incident.
Use of Force, arrest, and confinement
- Responsibilities and accountabilities of Loss Prevention Officers.
- Sample policy review for Use of Force, Arrest and Confinement.
CCTV cameras
- When and how to use them: “Real time” recording and the role of a “dispatcher/CCTV camera monitor” as a team member. The role of the “floorwalker.”
- Data storage of electronic evidence: rules of law in the Evidence Act. Articles by Elliott Goldstein J.D. and Subject Matter Expert on Video Evidence in Canada.
Note-taking and Report Writing
- Paper vs electronic recordings.
- Statements: How to obtain them, use them legally and how to provide police with statements for case preparation.
- Case studies related to Loss Prevention Officer note taking and report writing.
Apprehension techniques and Officer Safety
- When and how to arrest safely. What does “on, or, in relation to property” mean in Loss Prevention?
- Why a physical confrontation is not worth the risk sometimes.
- Alternatives to physical arrests.
- Civil litigation and Loss Prevention Officer arrests.
Dealing with the current reality of police responses
- Slow or no response. The legalities of persons in custody for unreasonable lengths of time. (Eaton’s vs Chopra/Chen case background – case studies)
- Shoplifter protocols in some policing jurisdictions. What are they and how do they work?
- Turning over to the police: What does this mean today? What if police are not available to attend or the arrest is done in a remote area?
Scenarios and Case Law
- Videos and techniques for arrest for Loss Prevention Officers: do’s and don’ts. Lessons learned the hard way.
Also included are Loss Prevention Training Resources and Quick Reference Guides.
It is recommended that students spend 20 hours on the course. Each module has a recommended study time. Each module quiz and the final exam require a 100% to pass. Students will be redirected to incorrect answers so that the material can be reviewed.
*Disclaimer: Security Guard Training Canada is a marketer of this course only. Certification and training is managed by our licensed and insured partner.
This specialized 50hr online course meets and exceeds the syllabus requirements of the Ontario Ministry of the Solicitor General. It is delivered 100% online and has been updated recently to reflect any changes in relevant legislation. Upon sign up, our Private Investigator students receive a comprehensive practice test to complete at their own pace to further prepare them for the provincial exam.
As a private investigator in Ontario, you will have to deal with challenging situations and will require proficient training to be able to handle them. We offer a comprehensive private investigator program that is aligned with the Ontario Ministry’s 50hr syllabus and meets Ministry requirements. Our curriculum will also give you all the practical tools and training you need to be successful.
Why Take our Course?
Our in-depth private investigator program exceeds the syllabus requirements of the Ministry of the Solicitor General. The 50-hour course is delivered completely online and has been designed to help prepare students to take the Ministry’s provincial exam. Consisting of eight modules, the course will teach key lessons that all students should be familiar with in order to carry out their duties as a private investigator in accordance with the Private Security and Investigative Services Act, 2005 (PSISA). Upon completion of our Private Investigator course, students will have a solid foundation to begin a career in investigations.
What types of jobs can you get with a private investigator licence?
When you are a licensed private investigator there are a variety of jobs that you will be able to pursue. The official descriptions of what your license allows you to investigate include:
- The character or actions of a person
- A person’s business or occupation
- The location of a person or property
The Private Investigator Syllabus
The lessons in the Private Investigator course will cover a variety of topics, teaching students the legalities and practical knowledge they need to be an investigator. Below you will find a brief overview of the topics that are covered in our program.
Introduction to the Private Investigator Course and Government Testing Requirements/Procedures
This lesson is designed to prepare aspiring private investigators for the Ministry’s mandatory exam. It will outline key areas that you should be familiar with in order to pass the exam.
Introduction to the Private Investigation Industry
This lesson offers a brief history of the investigation industry and what private investigators can expect in Ontario. Learning about the history of the industry will help you gain a valuable understanding of where the industry began and how far it has come.
The Private Security and Investigative Services Act, 2005 (PSISA)
As a private investigator, the Private Security and Investigative Services Act is your code of conduct and legislates your responsibilities. Students should study the Act and be aware of their duties and restrictions while working in the field to ensure they do not work outside any regulations and are following relevant laws.
Provincial and Federal Statutes
While you won’t be an officer of the law (peace officer), you will still be working within the federal and provincial statutes that relate to the industry. There are certain regulations that you need to be aware of, and this lesson will outline them. You will gain a comprehensive understanding of the statutes that apply to your role.
Criminal and Civil Law
Private investigators are expected to work in accordance with criminal and civil legislative and procedural requirements while abiding by the policies of their own organization. It can be difficult to balance all the regulations you need to work within, especially in a high-pressure position such as this. This module will teach you how to achieve an optimal balance and be successful in your role.
Investigative Techniques
Investigations will be a significant part of your role. You may be hired to follow a spouse suspected of being unfaithful or to track down the location of someone. Whether you are hired to work on a civil or a criminal case, there is one thing you can be sure of: you will need analytical investigative skills to get the job done and professional conduct to ensure your work supports the legal case you are assisting with. Research, surveillance, interviews, and the use of special equipment will all be covered. We won’t just teach you how to use these techniques — we will also teach you when it’s appropriate to use them.
Principles of Ethical Reasoning and Decision-Making
As a private investigator, you will have to work on a wide range of cases that will require a working knowledge of legal human rights. It may be hard to admit, but everyone has their own personal biases. Having these biases is a part of human nature however you will have to work past them when conducting an investigation. Our ethical reasoning and decision-making lesson will teach you about anti-discrimination, the human rights commission, and how to avoid violations of the Charter of Rights and Freedoms.
Key Principles of Communication and Interaction
Communication plays a large role in investigative work. Whether you are interviewing a suspect or speaking to witnesses, you will need to be able to effectively communicate with those around you and interpret their communicative and social cues. This lesson will teach you all you need to know about tactical communication and interpersonal skills.
Self-Management Skills
Some private investigators choose to join a company when they become licensed and are ready to enter the workforce, while others may want to branch out. Whatever you choose, it’s important to have self-management skills and to be able to regulate yourself. This lesson will teach you how to assess your own roles and responsibilities so that you’ll be able to work effectively in a team or individually.
*Disclaimer: Security Guard Training Canada is a marketer of this course only.
This course package includes both the online Security Guard Course and Private Investigator Course and meets the Ministry requirements for both. Once completed, the Student will be eligible to write both exams and apply for their Dual License. Emergency Level First Aid (which is a requirement of the Security Guard Course) is included if the student can attend a class listed here: www.heart2heartcpr.com. For those who cannot attend one of these First Aid classes, the student must attain Emergency Level First Aid locally.
Security Guard Course offers a comprehensive security guard and private investigator package, making it easy for students to get their dual license. Our course package includes both our online Security Guard and Private Investigator courses as well as the Emergency Level First Aid Certificate class. If students can’t attend a class listed on the Heart2Heart, they will need to complete a local Emergency Level First Aid course to fulfill the requirements at their own cost.
What is a Dual Licence?
When you have a dual license, you are able to work both as a security guard and as a private investigator in Ontario. If you are thinking about entering the security industry, you should seriously consider getting a dual license. When you have either the security guard or private investigator license you will only be able to gain employment in one sector of the industry and be limited in opportunity. When you have a dual license you will have the advantage of improved employability. Having a dual license will broaden your job search, and you will increase your choices when it comes to the area of the private security or investigation field you wish to work in.
Holding a dual license to be both a security guard and a private investigator has grown more popular with students and is viewed more favourably by employers. Our course is designed to prepare you for what you will experience in the real world. You will receive the full Ministry-approved lessons for both a security guard and private investigator, and you will learn how the skills complement each other.
Why Having a Dual Licence is Valuable
As private sector security and investigations continue to expand, holders of dual licenses will find that they can enjoy a more successful career in the security industry. It will also allow you to join security guard and private investigator agencies with both skillsets and a well-rounded education which will serve you well in the field.
Even if you only plan on sticking to one sector of the security industry, you will find that it’s useful to have a background in both security and private investigation. A dual license will enhance your security guard work by improving your investigative skills and legal knowledge. In addition to securing and guarding a location, your private investigator lessons will aid in assessing situations, identifying threats, and more.
By going through security guard training, you will learn when the use of force is necessary, the limitations to which you can use force, as well as self-defense techniques. Private investigators can find themselves in tricky situations at times, so it is essential to have basic self-defense skills.
Security Guard Course
Our security guard training will cover everything you need to know to pass your Ontario Security Guard Licence exam. Comprised of 12 lessons and designed by security experts, you are guaranteed to come out with all the knowledge you need to be a confident and competent security guard.
Our security guard course is a total of 40 hours; 33.5 hours of online modules and a one-day Emergency Level First Aid lesson. Here’s a breakdown of what you will learn in each lesson:
Welcome and Licensing Process
This lesson consists of a brief introduction to the security industry. You’ll get a brief overview of the legislation as it applies to private investigators and security guards and how it will affect you in your role.
The Private Security and Investigative Services Act and Ministry Code of Conduct
In this lesson, you’ll get a detailed look at your responsibilities, according to the Private Security and Investigative Services Act, 2005 (PSISA). You’ll want to pay close attention to the Code of Conduct, as it will outline basic rules and regulations you need to be aware of.
Basic Security Procedures
As a security guard, you will need to have a comprehensive understanding of security procedures. Basic security procedures such as surveillance techniques, the protection of personal information, and a comprehensive overview of various forms of access control and technologies used to control the movement of persons.
Report Writing
Writing reports is actually an integral part of being a private investigator and security professional. You need to learn how to properly record and timeline information such as the descriptions of people, events, and emergencies. In this lesson, you will learn how to complete the typically written reports required by security guards and private investigators. The necessary skills for note-taking and writing witness statements will be explained and examples are given.
Health and Safety
You will gain a working knowledge of the Occupational Health and Safety Act, and the Workplace Hazardous Materials Information System (WHMIS). You will be able to apply this knowledge wherever you work.
Emergency Response Preparation
You will be taught how to identify and respond to emergency situations in a timely manner. The First Aid and CPR course will supplement this lesson’s training, and provide more detailed instructions on how to address emergency situations.
Canadian Justice System
You are working towards a job that is subject to and adheres to the Canadian justice system, so it is important to follow the laws and regulations. In this lesson you will become familiar with the Criminal Court System, the Ontario Evidence Act, as well as the Canada Evidence Act.
Legal Authorities
Here, you will learn about important legislation as it relates to your role as a security guard, as well as about the Criminal Code of Canada, Municipal bylaws, and the elements of tort law.
Effective Communications
Students will learn how to respond professionally and effectively in their roles. The three main components of this lesson include communication skills, tactical communication, and interpersonal skills.
Sensitivity Training
As a security guard, you will encounter a diverse group of individuals every day. Treating everyone with the same amount of kindness and respect is an important part of your job, and sensitivity training will teach you how to recognize your own biases, as well as the impact of mental, physical, cultural, and sexual differences.
Use of Force Theory
While using force may be required of a security guard in extreme circumstances, you will learn about the importance of maintaining your professional composure and the limits with which you can apply force. The authority to use force under the Criminal Code of Canada and how handle situations while under pressure will be addressed.
Private Investigator Course
Private investigative work can take you to places you would never expect, which is why our private investigator lessons will cover everything required under Ministry standards, as well as provide practical knowledge you can use in the field.
Our private investigator course is a total of 50 hours and is delivered completely online. This means that you have the flexibility to complete the coursework whenever it’s convenient for you, whether it’s late at night or even on the weekends. All you need is an internet connection. Here’s a breakdown of what is covered in each lesson:
Introduction to the Private Investigator Course and Government Testing Requirements/Procedures
This lesson will outline key information that you should be familiar with in order to pass the exam and carry out your duties as a private investigator in Ontario.
Introduction to the Private Investigation Industry
This lesson offers a brief history of the investigation industry and private investigation in Ontario. It’s important to learn about the past, in order to plan for your future as an investigative professional.
The Private Security and Investigative Services Act, 2005 (PSISA)
As a private investigator, the Private Security and Investigative Services Act includes your Code of Conduct. Students should study the Act and be aware of their duties and responsibilities while working in the field.
Provincial and Federal Statutes
You will gain a comprehensive understanding of the federal and provincial statutes that apply to your role. Criminal, civil, case, and common law will be covered.
Criminal and Civil Law
Private investigators are expected to work in accordance with criminal and civil legislative and procedural requirements while abiding by the processes of their own organization.
Investigative Techniques
Investigations will be a significant part of your role. Research, surveillance, interviews, and the use of special equipment will all be covered in this lesson. In addition to teaching you about these topics, we’ll teach you when it’s appropriate to use them.
Principles of Ethical Reasoning and Decision-Making
Private Investigators are required to make quick decisions in a variety of situations and must utilize good judgment. They need to recognize and appropriately handle ethical dilemmas relating to diversity, cultural differences, and contemporary social problems, as well as be familiar with the PSISA Code of Conduct and the concept of Duty of Care. There are two components in this section: Code of Conduct & Duty of Care, and Decision-Making.
Key Principles of Communication and Interaction
Whether you’re interviewing a suspect or speaking to witnesses, you’ll need to be able to effectively communicate with those around you, and interpret their communicative and social cues. This lesson will teach you all you need to know about tactical communication and interpersonal skills.
Self-Management Skills
Private Investigators should have the skills and knowledge required to work individually and as part of a team. They should be able to assess their own roles and responsibilities within a larger team framework, use acquired interpersonal skills to build positive relationships, and comply with legislative and procedural requirements to complete tasks within designated timeframes. There are four components in this section: Acting under Stress, Time Management, Working Independently and in a Team, and Adaptability.
What You Get
- Field Scenarios
- Practice PI Test
- Practice Security Guard Test
- Photographs & Multimedia
- 24/7 access
*Disclaimer: Security Guard Training Canada is a marketer of this course only.
Online Code White Training
What is Code White?
In general, Code White policies assist hospital and healthcare staff interact with an actual or potentially violent or out-of-control person.
Who should take Code White Training?
All clinical and non-clinical staff (including Security Guards) who work at a healthcare facility.
This online course has been prepared by an Ontario-based Subject Matter Expert.
- Assistance is available via email.
- The course takes approximately 8 hours to complete.
- There is no deadline for completion.
- A Certificate will be issued upon passing of the online final test.
This course is only applicable to Ontario and is strongly suggested for any private security guards who wish to work as hospital security or other healthcare facilities.
Your login information and instructions will be emailed to you shortly after purchase.
*If you are a Hospital or Long Term Care Home, please email us to discuss group training options.
Violence Prevention is quickly becoming a necessary component of healthcare training across Canada. Taking
this course will provide peace of mind to both you and your employer.
Code White Frequently Asked Questions (FAQ)
- What is a “code white?”
The answer is any violence in a healthcare work environment falls usually falls under a Code White. The term applies to the patients, staff, and visitors.
The term is simply a code to tell hospital employees that there is violence or a potential for violence within the hospital or facility. - Is this “Code White” training for the purposes of working in a hospital?
Yes. This is the academic portion of the Code White and Restraint Training Program for use in Ontario Hospital however it is becoming very popular with clinics and other types of healthcare settings.
- Do security guards need this additional training to be deployed to a hospital? Is it mandatory?
The Ontario Ministry of Health and Ministry of Labour released a report in 2018 with recommendations for training for all persons working on the frontline in healthcare. There is a specific section of this lengthy report that applies to security guards including mandatory training content, frequency of training, and refresher programs. This was done to ensure that hospitals comply with Ontario legislation. To read this document click here.
- Why do security guards need this training?
The level of violence in the healthcare workplace is escalating. Security guards are first responders that are specifically trained to deal with this as a part of the Code White team in that facility.
- What is included for “restraint” training?
An in-depth look at the legalities surrounding the authorizations to use force on patients, articulation of incidents for inquests and court purposes, as well as an in-depth module on the use of passive restraints, specifically the Pinel System.
- What is NVCI or CPI? Don’t I need to take this too?
Crisis Prevention Institute and Non-Violent Crisis Intervention is a copyrighted program based in the United States. While some healthcare facilities are still using it, many are not for a long list of reasons surrounding due diligence.
We only provide Canadian content vetted through Canadian courts for the academic portion. Regards to physical skills, Canadian and Ontario due diligence and “least restraint” best practices dictate specific techniques and skill sets that are acceptable and some that are not. Coroner’s inquests recommendations are also taken into account and followed in our programs. - Is there an in-class portion available for Code White physical skills?
Yes. Previously we offered a two-day, in-class program. Since the beginning of the Covid19 pandemic, we switched this to one day in class and all the academics online. Hospital training is mandatory and an exception to the Covid19 restrictions so they are still being facilitated.
This accredited certification Security Guard Dispatcher Training course was developed by a Security Training Subject Matter Expert in consultation with industry and legal experts.
The role of the Security Guard Dispatcher is critical to the functioning of a private security agency.
A Dispatcher is at the center of the coordination of guards, mobile patrols, alarm response, and much more.
As a Security Dispatcher in a control room, you are the central communications point for clients’ properties and may also monitor CCTV systems, access control systems, or other building systems such as elevator banks.
Large Security Agencies are always looking for motivated, detail-oriented, and responsible team members.
See our Security Guards Jobs page to get started after you have completed this certification training course.
This 30-hour online training course will prepare you with job-specific training skills for a Security Guard Dispatcher position.
A Certificate of Completion, suitable for framing, is awarded when the online final exam is passed.
Course Topics
Course lessons focus on key areas including:
- Security Dispatcher Note Taking
- Security Dispatcher Communications
- Emotional Intelligence
- Time Management
- Legal Academics
- Guard Safety And The Role Of Dispatchers
- CCTV Cameras And Evidence
Why take this course
- Add Security Dispatcher training to your resume
- Increase your desirability to employers with job-specific training that will help you stand out
- Ability to complete the coursework at your own pace
- 24/7 availability of Subject Matter Experts for any and all questions
*Disclaimer: Security Guard Training Canada is a marketer of this course only. Certification and training is managed by our licensed and insured partner.
This Conflict Avoidance and Violence Prevention course focuses on identifying the sources of conflict and dealing with them before they escalate as well as signs of imminent violence.
This online course educates the learner to identify sources of conflict and deal with them safely before they escalate to violence.
Who Should Sign Up?
This is an online, Conflict Prevention course for frontline, customer facing employees. While conflicts occur every day in these professions, the key is not to avoid them necessarily as much it is to learn how to prevent them in the first place.
Violence in various forms often accompany conflicts. “Avoiding” conflicts can be perceived as not dealing with an issue or “sweeping it under the rug” only to fester and come up again and again.
Conflict Prevention, and ultimately Pro-active Violence Prevention focuses on the soft skills of communications, understanding emotional driven behaviour, and being a good listener while being cognizant of Officer Safety and Situational Awareness issues.
Why Take This Course?
- Fulfills mandatory requirements of your Workplace Violence Prevention policy for accredited training.
- Add Violence Prevention Training to your resume.
- Improve job prospects with this training completed.
- Complete the training at your own pace.
- Printable accreditation certificate
- Assistance is available from Subject Matter Experts via email.
Course Outline
- Conflict Avoidance and Violence Prevention – An Introduction
- Conflict Avoidance or Conflict/Violence Prevention?
- Conflict Avoidance Module One
- Conflict Avoidance – Effective Communications
- Perceptions vs Intentions
- Conflict Avoidance Module Two
- Understanding Mental illness and Cognitive Impairment
- Emotional Intelligence and Managing Emotionally Imbued Behaviour
- Conflict Avoidance Module Three
- Situational Awareness and Proactive Violence Prevention
- Officer Safety Case Study
- Ron Lazenby Case Study
- Assignment
- Conflict Avoidance and Conflict/Violence Prevention Quiz
- Course Completion
Ontario Online Safety Courses
Looking to increase your value to your employer (or future employer) and improve your resume at the same time?
These courses will put you ahead of your competition in the job hiring market for security guards.
Ontario Online By-Law Enforcement Courses
Are you seeking a position as an Ontario Bylaw Enforcement Officer?
Do you need academic training in the enforcement field to boost your resume?
These courses will teach you the core foundations of what it means to be a Bylaw Enforcement Officer in the province of Ontario.
Last Updated on January 31, 2022