Non-Contact Apprehensions: A Growing Standard in Canadian Retail Security
Retail theft is on the rise across Canada, and the way security guards and loss prevention professionals (LPPs) respond is evolving. One major shift gaining traction nationwide is the move toward non-contact apprehensions—a safer, low-risk alternative to traditional hands-on arrests.
In this post, we’ll explore what non-contact apprehensions are, why they’re becoming the preferred approach in many retail settings, and how they impact security guard practices across Canada.
What Is a Non-Contact Apprehension?
A non-contact apprehension is when a suspected shoplifter is detained using only verbal instructions, with no physical contact from the security guard or LPP.
For example, instead of using handcuffs or blocking the suspect’s path, the security guard may say:
“You are under arrest for theft. Please follow me to the security office so we can discuss the next steps.”
The guard maintains a safe distance, gives clear instructions, and relies on communication skills to manage the situation until police arrive.
Why Canadian Retailers Are Moving Toward Non-Contact Methods
✅ Increased Safety for Everyone
Physical arrests carry serious risks. Injuries to suspects, employees, or bystanders can lead to lawsuits and serious harm. A non-contact strategy reduces the chance of injury during an apprehension.
✅ Lower Legal Liability
In Canada, under Section 494 and Section 25 of the Criminal Code, private citizens (including security guards) may arrest individuals and use reasonable force. But what counts as “reasonable” is very limited—and excessive force can result in criminal charges or lawsuits. Non-contact approaches help avoid that legal grey area.
✅ Protecting Public Image
With smartphones everywhere, any interaction between a security guard and a suspect can be recorded and shared instantly. A forceful arrest, even if legal, can damage a retailer's reputation. Non-contact strategies reduce the risk of bad publicity.
✅ Lack of Use-of-Force Training
Many retail security guards across Canada do not receive extensive training in use-of-force tactics. A non-contact policy reduces the need for physical intervention skills and focuses more on communication and de-escalation.
How to Perform a Non-Contact Apprehension
Identify and Inform
State clearly that the individual is under arrest.
Example: “I’m with store security. You’re under arrest for theft. Please follow me.”
Give Clear Directions
Explain where they need to go and why.
Let them know that failure to comply could lead to additional charges (e.g., obstruction).
Maintain a Safe Distance
Keep a 6-foot reactionary gap for safety.
Observe and Communicate
Monitor the suspect’s body language and tone.
Use calm, clear communication to de-escalate tension and maintain control.
Wait for Police
Guide the suspect to a secure area (e.g., security office) and contact police.
Do not block exits or physically restrain the suspect if they try to flee.
Challenges of Non-Contact Apprehensions
❌ Risk of Escape
Without physical restraint, some suspects may simply walk away. This can be frustrating for guards and store management.
❌ Limited Control During Escalations
If a suspect becomes violent or refuses to cooperate, a hands-off policy leaves fewer options to maintain control safely.
❌ Requires Strong Verbal Skills
Security guards must be well-trained in verbal de-escalation, conflict resolution, and situational awareness—skills that not all guards naturally possess.
❌ Weaker Deterrent for Repeat Offenders
Experienced shoplifters may not take security seriously if they know there will be no physical intervention.
How Retailers and Security Companies Are Adapting
✔ Better Communication Training
Security companies across Canada are investing in online and in-person courses in de-escalation, tactical communication, and conflict management.
✔ Advanced Technology
Retailers are installing high-definition surveillance cameras, AI-powered monitoring, and facial recognition systems to identify and track repeat offenders without confrontation.
✔ Closer Police Collaboration
By forming stronger ties with local law enforcement, stores are getting faster response times and better support for follow-up investigations.
Conclusion
The shift to non-contact apprehension is changing the landscape of retail security in Canada. While it’s not without its downsides, this approach helps reduce injuries, avoid legal trouble, and protect brand reputation.
For Canadian security guards, this trend means one thing: strong communication and de-escalation skills are more important than ever. With the right training and support, non-contact strategies can be both safe and effective in preventing theft.
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Last Updated on Aug 5, 2025
